Frequently Asked Questions

Purchasing

Questions about purchasing products from Gold Members

Do you have a minimum order?

Yes. You must purchase at least one gold, silver, platinum or palladium product.

How can I make a purchase for more than the daily limit?

Contact us and will be happy to help you.

Is there a limit to how much I can buy per day?

Yes. The transaction order limit is set between $6000.00 CDN to $9,500 CDN per day (exclusive of applicable taxes and shipping) depending on Market conditions. There is no limit on the number of products that you may purchase provided that the total purchase value does not exceed this limit. If you wish to make further purchases but you are at the purchase limit, you can log in and continue shopping after a period of 24 hours.

Returns

Questions about returning products purchased from Gold Members.

Can I Return My Purchase?

All sales are final. However, we will buy back your items based on current market prices if you provide us with a receipt for your purchase. Please contact us for details.

Security

Information pertaining to the security of shopping with Gold Members.

Is Ordering Online Secure?

Yes. We use the highest encryption from VeriSign SSL Certificates to keep your transaction secure and do not store any of your personal information. VeriSign is the most trusted name in the industry and is the SSL Certificate provider of choice for over 93% of the Fortune 500 and 97 of the world’s 100 largest SSL-using banks.*

*Stats courtesy of VeriSign

Shipping

Questions about shipping with Gold Members.

How is my purchase shipped to me?

Your order is shipped via express courier (additional fees apply). You can select your delivery option at checkout. You can also preview the shipping rates by entering your Country, State/Province and Zip/Postal Code in your shopping cart.